Why Your Customers Are Ditching Stores for Smartphones
Introduction
Do you know 79% of Indians do mobile shopping for their festive season and more than 84% agree that their mobile shopping budget increases compared to the previous year?
Want to know more? Mobile shopping has grown 18.9% CAGR in the last few years!
So, what does this implicate for businesses still operating from brick-and-mortar stores and businesses ...
The Role of Chatbots in Customer Service Automation
Introduction
Do you struggle to retain customers for your budget constraints? Chatbots can be your savior as they will take on several manual tasks, simultaneously enhancing customer satisfaction. This is how you cut down on expenses but still manage to provide a better customer experience.
“62% of consumers would rather talk to a chatbot than a human agent”
Talking ...